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Crownaud Casino Mobile App: Manage Your Crown Rewards
The Crownaud Casino mobile app gives Crown Rewards members a handy way to manage loyalty benefits and plan their Crown experience. Here’s what you can do with it, how the rewards programme works, and what to know before you get started.
What the Crownaud Casino mobile app is designed to do
The mobile app is built around Crown Rewards rather than being a separate place to manage every casino account function. You can download the Crown Rewards app to manage your loyalty benefits and plan your Crown experience from your phone. That makes it useful when you want to check in on member benefits before visiting a Crown property.
Crown Rewards members earn points when they show their Crown Rewards Card while paying or playing. The app helps you manage that loyalty relationship, while the card remains important when you are earning points in person. It is a simple distinction, but honestly, this is the part most people skip: having the app does not replace showing your card when you pay or play.
- Download the Crown Rewards app to manage your loyalty benefits.
- Use it to plan your Crown experience.
- Show your Crown Rewards Card while paying or playing to earn points.
- Use your points for dining, gaming, hotel stays and entertainment.
- Check personalised hotel rates available to Crown Rewards members.
The app centres on Crown Rewards
The key mobile benefit is loyalty management and experience planning. Keep your Crown Rewards Card available as well, because members earn points by showing it when paying or playing.
Crownaud Online operates around a wider Crown experience, with the app helping you organise loyalty benefits before and during a visit. You can use it alongside the casino’s other account and support features, including multi-factor authentication and 24/7 live chat.
Crown Rewards points, hotel rates and member benefits
Crown Rewards is the main benefit connected with the mobile app. Members collect loyalty points through carded activity: show your Crown Rewards Card while paying or playing, and points are awarded through the programme. Those points can then be redeemed across several parts of the Crown experience.
| Benefit area | What members can redeem points for |
|---|---|
| Dining | Dining experiences |
| Gaming | Gaming benefits |
| Hotels | Hotel stays |
| Entertainment | Entertainment |
The programme also gives members access to exclusive, personalised hotel rates. These rates are updated daily across all seven Crown Hotels, with availability across Crown properties in Sydney, Melbourne and Perth. If you are planning a stay, checking your member benefits before making arrangements can help you see the current rates available to you.
- Download the Crown Rewards appInstall the app on your mobile device so you can manage your loyalty benefits and plan your Crown experience.
- Use your Crown Rewards membershipKeep your Crown Rewards details available when you visit a Crown property.
- Show your card when paying or playingThis is how members earn points through eligible carded activity.
- Use your pointsRedeem your points for dining, gaming, hotel stays or entertainment.
- Check hotel benefitsReview the personalised rates available across the seven Crown Hotels in Sydney, Melbourne and Perth.
The app is also useful for planning rather than only checking rewards after the fact. You can think ahead about dining, accommodation and entertainment, then use your Crown Rewards membership during the visit so your activity is connected with the programme.
Keep your card handy
Using the app and showing your Crown Rewards Card work together. The card is the part that matters when you are paying or playing and want to earn loyalty points.
Using the app alongside your Crownaud Casino account
The Crown Rewards app sits alongside the wider Crownaud Casino account experience. Account access requires multi-factor authentication, which adds an extra security step. When you set up MFA for the first time, you log in with your Member number. After setup, you can log in with either your Member number or your email address.
| Stage | Sign-in detail |
|---|---|
| MFA setup | Log in with your Member number |
| After setup | Use your Member number or email address |
| Security | Multi-factor authentication is required |
For account transactions, bank transfer is the available payment method and transactions are processed in Australian dollars. If you are using the app to plan a Crown visit, it is worth keeping the loyalty side and the account side separate in your mind: the app manages Crown Rewards benefits, while account security and payment activity follow their own steps.
The casino operates 24 hours a day, and live chat support is available 24 hours a day, seven days a week. Customer support operates in English, while the website is available in English and Chinese. If you need help using your account or understanding a Crown Rewards benefit, live chat is the quickest support option available around the clock.
- Use multi-factor authentication when accessing your account.
- Remember that first-time MFA setup uses your Member number.
- After setup, sign in with your Member number or email address.
- Keep transactions in mind as a separate account function; bank transfer is the available payment method.
- Contact 24/7 live chat for account support.
Use the app as an entertainment tool
A mobile app can make planning easier, but gambling still involves real money and real risk. Set a budget before you play and use the Crown PlaySafe tools if you want help checking your gambling habits.
Support and safer play from your mobile
Crown PlaySafe support is available around the clock. The Crown PlaySafe Centre is open 24 hours a day, seven days a week, and the programme includes self-assessment tools for responsible gambling. These tools can help you reflect on your play and decide whether a break or extra support would be useful.
A self-exclusion programme is also available for players who want to take a break. There is a Third Party Exclusion programme as well. A significant other can apply for a review of a guest’s gambling behaviour by submitting a statutory declaration signed by an authorised witness and a recent photo of the person.
| Service | Contact |
|---|---|
| Crown PlaySafe helpline | 1800 801 098 |
| Gambling Helpline | 1800 858 858 |
| Dress Smart Information Line | 08 9362 7693 |
| Live chat | Available 24 hours a day, seven days a week |
You can use the app to plan your Crown experience, but it should not encourage you to spend more than intended. A sensible routine is straightforward: decide what you can afford, treat play as entertainment, and take a break if it stops feeling comfortable. The PlaySafe options are there when you need a practical next step.
FAQ
Mobile App questions
What can I do with the Crownaud Casino mobile app?
The Crown Rewards app lets members manage loyalty benefits and plan their Crown experience. It connects with the Crown Rewards programme, including points and personalised hotel rates.
How do I earn Crown Rewards points?
Show your Crown Rewards Card when paying or playing. Points earned through the programme can be redeemed for dining, gaming, hotel stays and entertainment.
Can I use Crown Rewards points for hotel stays?
Yes. Crown Rewards points are redeemable for hotel stays. Members also receive exclusive, personalised hotel rates updated daily across all seven Crown Hotels in Sydney, Melbourne and Perth.
Does the app replace my Crown Rewards Card?
The app helps you manage your loyalty benefits, but you should still show your Crown Rewards Card when paying or playing to earn points.
How is my Crownaud Casino account protected?
Multi-factor authentication is required for all accounts. First-time MFA setup uses your Member number, and after setup you can log in with your Member number or email address.
Is support available if I need help with the app or account?
Yes. Live chat is available 24 hours a day, seven days a week, and customer support operates in English.
What safer gambling support is available?
The Crown PlaySafe programme offers self-assessment tools, and a self-exclusion programme is available. The Crown PlaySafe Centre is open 24 hours a day, seven days a week.