Responsible Gaming

Crownaud Casino is committed to supporting a safe, balanced and informed approach to online gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or manage stress. Understanding the risks and setting personal limits can help you keep gambling within your means.

Crownaud Casino operates under two licences issued by the Government of Curaçao: one from the Curaçao Gaming Authority (CGA) and one from the Curaçao Gaming Control Board (GC).

Gamble Responsibly

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance, and past results do not predict future results. A win does not mean that another win is more likely, while a loss cannot be recovered by continuing to play. Never chase losses or gamble with money needed for everyday living.

Before you begin, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense and only gamble with money you can afford to lose. Once your budget or time limit has been reached, stop playing. Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.

Practical ways to stay in control

Set a spending limit before you play and keep to it.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from household bills, rent, mortgage payments and other essential costs.
Avoid gambling when you are upset, tired, angry, stressed or under the influence of alcohol or other substances.
Do not gamble to win back money you have lost.
Keep a record of your deposits, wagers and withdrawals so you understand your activity.
Balance gambling with work, family, social activities, exercise and other interests.
Talk with someone you trust if gambling begins to feel difficult to control.

Taking a break can help you review your gambling habits. If you notice that gambling is taking more time or money than planned, use the available account controls immediately and consider seeking independent support.

Signs Gambling May Be Becoming a Problem

Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact until gambling affects their finances, relationships, work, study or wellbeing. You may wish to pause gambling and seek support if any of the following experiences apply to you.

You spend more time or money gambling than you intended.
You regularly think about gambling or feel restless when you cannot gamble.
You increase the amount you wager to experience the same excitement.
You try to stop, reduce or control gambling but are unable to do so.
You chase losses or gamble after deciding you would stop.
You hide, minimise or misrepresent your gambling activity to family, friends or others.
You borrow money, miss payments or experience financial pressure because of gambling.
You feel anxious, low, irritable, guilty or ashamed about your gambling.
Gambling causes conflict with a partner, family member, friend, employer or colleague.
You miss work, study, appointments or other responsibilities because of gambling.
You use gambling to escape from personal problems or difficult feelings.

One or more of these signs does not mean that you are being judged or labelled. It is a reason to pause, review your activity and consider speaking with a qualified support service. Early assistance can make it easier to regain control.

If gambling is causing serious distress or you feel unsafe, seek immediate help from an appropriate emergency or crisis service in your area. If you are worried about someone else, encourage them to access independent advice and offer practical, non-judgemental support.

Tools and Account Controls

Account controls can help you manage your gambling. Depending on the features available to you, you may be able to set deposit, wagering, loss or session limits, take a temporary break, restrict access to your account or request self-exclusion. Controls may apply for a selected period and may not be reversible until that period ends.

Choose limits that are realistic for your circumstances and set them before you start gambling. A limit is most effective when it reflects your complete entertainment budget rather than an amount you hope to win. If you are unsure what limit is appropriate, consider setting a lower limit or taking a break instead.

Taking a break

A temporary break prevents or restricts gambling for a selected period. Use this option whenever you want time away from play, including when you feel distracted, stressed or concerned about your spending. During a break, do not create another account or attempt to bypass the restriction. Contact support through the available account channels if you need help understanding the process.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, access to your gambling account may be restricted in accordance with the applicable process and terms. Do not ask for an account to be reopened before the agreed period has ended, and do not try to avoid the restriction by using another person’s account.

If you believe you may have a gambling problem, self-exclusion should be considered alongside independent counselling or other professional support. Account controls can limit access, but they do not replace help with the causes or effects of harmful gambling.

Support, Safety and Our Approach

Australian players can seek confidential information and support from independent gambling help services available in their state or territory. These services may provide counselling, financial guidance, information for affected family members and assistance with making a plan to reduce or stop gambling. You can also speak with your doctor, a mental health professional or a trusted person.

Support is available for people affected by another person’s gambling as well as for people who gamble. Family members and friends may experience stress, financial harm or relationship difficulties, and they can seek advice about setting boundaries and protecting their wellbeing.

Protecting your account

Keep your login details private and use a strong, unique password.
Do not allow another person to use your account or payment method.
Check your account activity and contact the available support channel if something appears unfamiliar.
Keep your personal information current where required for account security and verification.
Do not attempt to bypass age, identity, location, payment or responsible gaming controls.

Online gambling is intended for adults who meet the applicable legal requirements. Minors must not create or use an account. Parents and guardians should use device, payment and internet controls to help prevent children from accessing gambling services.

Crownaud Casino may provide information, account tools and procedures intended to support responsible gambling. These measures cannot remove the inherent risks of gambling, guarantee that harm will not occur or replace independent advice. Players remain responsible for making informed decisions and following applicable account restrictions.

If you would like to reduce or stop your gambling, act as soon as possible. Sign out, use the available limit or exclusion tools, remove saved payment details where appropriate and contact an independent support service. Asking for help is a positive step and does not require you to manage the situation alone.